Appeals Policy
An appeal is a request for reconsideration of an adverse decision by the Company — for example, the decision to not award a certificate or certification. Appeals must be submitted within 90 days of the decision.
Written appeals must include the decision being appealed, relevant materials to support the requested appeal and the appellant's contact information.
During the review of the appeal, the appellant's current state will be upheld. For example, if a candidate is appealing the decision to invalidate a certificate, the certificate will remain invalidated until the final decision is made. The Company will provide a written statement of decision to the appellant within 30 days of submission, granted that the submission contains all required information.
In order to prevent a conflict of interest, personnel named in the subject of a complaint may not be involved in the resolution of that complaint.